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FREQUENTLY ASKED QUESTIONS

🛒 Orders and payments

  • What payment methods do you accept?
    We accept PayPal, and Shopify Payments. The entire process is secure and encrypted.

  • Can I change or cancel my order after placing it?
    If it hasn't been processed yet, please contact us as soon as possible. Once an order is in production or shipping, we cannot modify it.

  • Can I apply a discount code after placing an order?
    Unfortunately, we cannot apply retroactive discounts. Make sure you enter it before completing your purchase.

📦 Shipping and deliveries

  • Do you ship internationally?
    Yes! We ship to most countries. At checkout, you'll see the options available for your location.

  • How long will my order take to arrive?
    The estimated delivery time depends on your location. The average is 4 to 10 business days.

  • How can I track my shipment?
    We'll send you an email with the tracking number as soon as your order is shipped. You can track it there at any time.

👕 Products and sizes

  • How do I know which size to choose?
    You'll find a detailed size guide on each product. We recommend measuring a garment that fits you well and comparing them.

  • Are your garments unisex?
    Yes, all our sweatshirts and T-shirts are unisex, with a comfortable fit for both men and women.

  • What type of fabric do you use for your sweatshirts?
    We use a premium cotton and polyester blend that's soft to the touch, durable, and has a good weight for durability.

  • Do the designs fade or crack over time?
    No, we use high-quality prints that withstand daily use and washing. However, we recommend washing them in cold water and inside out.

📲 Customer service

  • How can I contact you if I have questions?
    You can email us at the store or send us a message on Instagram. We always respond as quickly as possible.

  • What are your hours for responding to messages or emails?
    We respond Monday through Friday between 10:00 am and 6:00 pm (LATAM time).

  • Do you have social media channels where I can follow you?
    Yes! Find us on Instagram as @kaidosyndicate and become part of the family.